The morning agenda is applicable to all, regardless of the system you are running, and is set to cover “much more than cash collection” using the Income Manager suite of modules, hints and tips for hosting your financial / procurement solution and a session on re-implementing V upgrade. The afternoon will then be focused on hints and tips for the UBW / Agresso solution.

Run by dedicated support people, 8 of which are dedicated to the UBW product.

Covering business as usual calls from your users, ‘How do I do this’ queries, workarounds, alternative to onsite consultancy during an upgrade, support of Unit4 consultancy written areas (e.g. AG16s, HESA, SRI) and remote build.

Let G7 take the pressure off your internal team.

It can be difficult to judge how much help you require with testing and re configuring an upgrade until the database has been converted.

G7 offer upgrade packages that consist of on-site consultancy and the G7 Application Managed Service, a more effective and efficient way of handling your upgrade.

"We were keen to receive the same level of service to support our use of Unit 4 Business World, as we had for Lawson, and signed a support contract with G7”

"We were very impressed with the depth of knowledge of the consultants we have worked with"

“Best Western have broken records with the low number of days used for the upgrade, due to the seamless, combined services of technical, consultancy and the Application Managed Service. We were able to call the G7 support team and get answers quickly. The Application Managed Service team would liaise with the G7 consultants on the ground and QuickThink Cloud if required”

“A great little offering”

“QuickThink Cloud provided an excellent service, often answering technical queries that were outside the scope of what they were delivering”
 

“With around 1000 users, having G7 available to take on some of the more complex issues gives Radius the comfort that it can still deliver a first-class service to its user community. The service that is provided by QTC, the hosting partner of G7, is second to none, giving Radius a robust and reliable service backed by gold standard technical support. Through the G7 Application Managed Service, G7 have been excellent in enabling the Radius Support Team to improve their knowledge of both Application and Technical Tools meaning that some work that previously took time and cost to deliver can now be actioned quickly”