Seamless flexible support to help your systems and staff thrive
Unit4 ERP Application Managed Service
G7’s Application Managed Service can take the pressure off your in-house team, as it becomes another pair of hands on your internal support desk.
Why work with us?
At G7 our Application Managed Service (AMS) goes beyond support. It's where you can tap into our specialist team and where our staff work in partnership alongside yours on anything from problem-solving to system admin tasks and software development.
We work in partnership with our clients offering complete flexibility, with no fixed term contracts and can have the service live and running within days.
Our experts quickly become a trusted part of your team, proactively offering advice and troubleshooting on your Unit4 ERP system as well as quickly jumping in to fix issues.
Flexible experts in business systems since 2001
Access to many different people and knowledge sets
Consultancy style help, delivered in a support style service
How We Help
With over two decades of experience in working with the Unit 4 ERP system (previously known as Unit4 Business World or Agresso), we can help you with anything from reporting and workflow to testing assistance for upgrades.
G7 offers full coverage for all modules, provided by an experienced team dedicated solely to support.
It is a remote service, based out of our UK office near Bristol and we are perfectly positioned to provide additional support:
If you need some specialist expertise or additional support when internal resources aren't available
To provide ongoing support, giving you peace of mind and continuity of service.
Assisting with testing a Unit4 upgrade
Assisting with testing when your new Unit4 system goes live and providing backup support until your internal team become familiar with supporting the application
Our experience covers the full suite of the Unit4 ERP products including Financials, Logistics, Project, Research, Fixed Assets, HR, Payroll and Income Manager.
We also have the technical expertise to support you around tools such as Rerx and AG16s.
We've been working with Unit4 ERP for 20 years, so whether your system is brand new or you’ve been using it for a while, we can help.
Our packages are designed around you. Here’s some examples of how customers use them:
Business as usual
Assist you with peaks and troughs in demand and provide additional support assistance when you most need it
Our packages can flex and flow as your requirements change.
We don't tie you down to long contracts, hours can vary each month and agreements just require one month’s notice.
Enhanced Support Model
If you are interested in moving to a remote support model but are used to relying on dedicated consultancy, our enhanced support model offers you the best of both worlds.
G7 will allocate a consultant/s to work with you 2-3 days per week, triaging the support calls, handling some and passing the rest to the G7 Application Managed Service team.
This model is ideal as you reduce your reliance on our consultant and move towards a remote model.
Clients & Testimonials
We work in collaborative partnerships across a whole range of sectors, including education, commercial, public sector and not for profit.
“G7 basically takes the burden off my shoulders. Their team is an extension of our internal resource and it's like working with colleagues. They are very responsive and the flexibility of their AMS offers the best value for money."
Phil Cridge, Systems Integration Officer, West Berkshire Council
“G7 is a safety net and very much gives us peace of mind."
Jim Kinchesh, Head of Finance Business Systems, University of the Arts London
“G7 offers a good, consistent and flexible approach to support. Their customer service skills are exemplary, and they have made an effort to understand New Look as a business and what motivates us. They are quick to react and are supportive of our needs. I would highly recommend them.”
Alice Bragg, IT Service Delivery Manager, New Look
Care UK have been using G7 for the AMS, various Consultancy projects and Technical Managed Service since 2015.
Phoenix Futures have been working with G7 since 2017 on various projects and upgrades, and use the G7 AMS for BAU.
UAL have been working in partnership with G7 since 2015 through the AMS and consultancy, including the re development of their student record interface.
G7 assisted the Council with an upgrade, scoping workshops and the implementation of Income Manager. The Council also use the G7 AMS.
G7 worked with NOC for the full implementation of Unit4 ERP into the Unit4 cloud, including financials, logistics, research, HR and Payroll. NOC now use the AMS for BAU.
St James’s Place have worked with G7 on many Unit4 ERP projects. This case study focuses on the implementation of workspaces.
G7 provide Radius with the G7 Application Managed Service and full hosting and Technical Managed Service through QuickThink Cloud.
Assist with upgrade from 5.5.3 to 5.7.1(6) in a multi-client environment with a shared Supplier Master File.
G7 Application Managed Service – Assist GO Shared Services internal support desk with specific support calls.
Case Study Places for People Scope of Project A new implementation of single client, multi-company environment. Implementation included. Common, Financials, Procurement, Sales Order Processing, Project Costing, Fixed Assets, Human Resources, Payroll, Travel Expenses. The Role of G7 G7 supported the company from the vision and analysis phase through training the build team, Solution Design Documentation…
Case Study RAC Scope of Project The RAC operates one of the largest Agresso databases in Europe. This project was to upgrade from Agresso version 5.4.5 to Agresso Milestone 2 for the following modules: Financials, including: General ledger GL journal workflow Accounts payable Accounts receivable Fixed assets, covering new functionality Logistics: Sales to cash, including…
Having enjoyed G7 support for Lawsons for many years, the University turned to G7 again, this time for the G7 Application Managed Service for the UBW product.
The University also use G7’s Consultancy services.
Agresso Upgrade using G7 Application Managed Service.
An upgrade from U4BW 5.5.3 to Unit4 Business World Milestone 5. Also adding Experience Packs.
Read about customers that have benefited from the G7 unique blended upgrade approach
Unit4 ERP (Agresso) customers already enjoying the benefits.
Read about G7 customers who have benefited from the G7 AMS
Get in touch
Our arrangements for the Application Managed Service are tailored to your organisation’s specific requirements, ensuring you receive the right level of support and assistance for your application.
Official Unit4 ERP Premier Consultancy Partner
We cover Unit4 ERP* Financials, Logistics, Project, Research, Income Manager, Fixed Assets, HR, Payroll, Data Migrations and Interfaces across Education, Commercial, Public Sector, Retail and Not-for-Profit.