Best Western Hotels & Resorts
Scope of Project
An upgrade from Unit4 Business World (Agresso) 5.5.3 to Unit4 Business World (Agresso) Milestone 5. Also adding Experience Packs.
Modules included; Financial, Expenses, Requisitions, Purchase Orders, Sales Orders, Planner and ETL.
- 5 days of Project Management
- 5 days of onsite Consultancy
- 4 days technical for the upgrade, dry run and Technical Project Management
- 10 hours per month contract for the G7 Application Managed Service
Best Western had just 1 member on their project team.
Start date 19th February 2016
Go live date 25th April 2016
The Role of G7
G7 supplied onsite Project Management for the initial planning meeting and project close, and then remote assistance during the upgrade.
G7, through their partner, QuickThink Cloud, upgraded the database, carried out a dry run and supplied Technical Project Management for any queries during the upgrade.
G7 supplied 5 days of onsite Consultancy, mostly around workflows, tweaking their current set up.
The number of Consultancy days required were so low due to Best Western being able to call the G7 Application Managed Service, whenever issues arose, for immediate and effective problem solving. They also used the service for any ‘How do I do this’ type questions.
How did we do?
“Best Western have broken records with the low number of days used for the upgrade, due to the seamless, combined services of technical, consultancy and the Application Managed Service. We were able to call the G7 support team and get answers quickly. The Application Managed Service team would liaise with the G7 Consultants on the ground and QuickThink Cloud if required”
“A great little offering”
“QuickThink Cloud provided an excellent service, often answering technical queries that were outside the scope of what they were delivering”